I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are ready to get this fixed i will be online the same time if you can let me know the time of your availability.