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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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All of a sudden, all my received and sent emails are being

Customer Question

Hello there
All of a sudden, all my received and sent emails are being duplicated into my wife's email boxes. Also, whilst I can send an email to myself from her account, the reverse is not happening as nothing appears in her inbox. I use Windows Live Mail on my laptop with Windows 7. Can you explain please?
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Are both accounts setup on the same computer within Windows Live Mail?

Customer: replied 9 months ago.
they are and have been for several months without issue.
Expert:  Cody replied 9 months ago.

Do you know if the accounts are setup with pop3 or imap?

It may be easier to remove both accounts and add them again.

Customer: replied 9 months ago.
As far as I'm aware they are pop3. I'm worried that if I remove anything, I'll lose all my storage folders
Expert:  Cody replied 9 months ago.

Yes with pop3 you would, do you have Microsoft Outlook installed?

Customer: replied 9 months ago.
No I don't. What I can't understand is why everything has worked fine since I set up a separate gmail address for my wife and now it doesn't.
Expert:  Cody replied 9 months ago.

Go to file export mail and save your emails somewhere for both accounts. Then we can remove and add them again.

Customer: replied 9 months ago.
I'm sorry I'm not confident enough to try to export all my email folders elsewhere. I've tried putting them all on a removable memory stick but this doesn't seem to work. I think I may have to live with the problem or I could delete my wife's email account altogether for the time being.
Expert:  Cody replied 9 months ago.

We can do remote support if you'd like.

Customer: replied 9 months ago.
Thanks for the offer but I don't want to spend any more on a solution
Expert:  Cody replied 9 months ago.

ok