Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using an email program like MS Outlook 2010 to access your @selfcare email account? Or are you using a web browser like Internet Explorer or Chrome?
Please let me know by replying to me here so that I can help you further.
Thank you for that information. So now you are still able to access or login to your email account, but cannot send or receive emails?
Can you please tell me the problem email account?
Thank you for writing back with that information and I am very sorry about the issues with your email.
Can I remotely access your computer so that I can directly check and fix the problem while you watch? I am referring to the Secure Remote Assistance option wherein I will be able to connect to your computer to directly fix the problem as you watch on your screen.
Please let me know so that I can assist you further.