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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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How can i recover my yahoo account password

Customer Question

how can i recover my yahoo account password
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What's the email address you lost access to?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
the computer i am on is not th e one with the problem
Expert:  Martin replied 1 year ago.

Do you have the computer with the problem there?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
the rca tablet has the problem it is stuck on the sign in screen and i dont remember he password
Customer: replied 1 year ago.
Martin?
Expert:  Martin replied 1 year ago.

Oh okay, what operating system does the tablet have do you know?

You came through to the computer section - you may need to speak to a tablet / Android expert instead

Customer: replied 1 year ago.
it has windows but im not sure which one
Customer: replied 1 year ago.
i think its windows 10
Expert:  Martin replied 1 year ago.

Oh okay, what does it say as the username?

Customer: replied 1 year ago.
Customeryahoocom it is stuck on that screen
Expert:  Martin replied 1 year ago.

Do you have access to your email account?

Expert:  Martin replied 1 year ago.

I sent a code to your***@******.*** address

Customer: replied 1 year ago.
no
Expert:  Martin replied 1 year ago.

The password ***** requested on the tablet is a Microsoft password, not the same as your Yahoo email password

Expert:  Martin replied 1 year ago.

Go to http://mail.yahoo.com and see if you can log into your email account from this computer, if not, try the password ***** option

Expert:  Martin replied 1 year ago.

Alternatively we can do a secure remote support session and do it together

Expert:  Martin replied 1 year ago.

There are two security questions, one of them is:

What is your youngest child's nickname?

Customer: replied 1 year ago.
someone else set it up for me dont know the answer tried everything i could think of
Expert:  Martin replied 1 year ago.

Do you have any other devices that are currently logged into that Yahoo account?

Customer: replied 1 year ago.
you havnt resolved my issue i will take it to a repair shop thank you for trying
Expert:  Martin replied 1 year ago.

I doubt a repair shop will be able to get you the password ***** they might be able to reset the device for you.

I find it strange all the account options wouldn't be personalized to you since it's your own account.

Who created the account for you?

Customer: replied 1 year ago.
my mom
Expert:  Martin replied 1 year ago.

So if you have kids of your own, the security question would apply to you, if she set them as her own kids it would imply you and any siblings so the answer should be easy either way

Expert:  Martin replied 1 year ago.

Have you ever accessed that Yahoo account from the computer you're on now?

Customer: replied 1 year ago.
no she doesnt remember we tried everything we could think of
Expert:  Martin replied 1 year ago.

If you've signed into the Yahoo account from another computer I can connect to it and try grabbing the password ***** the registry

Customer: replied 1 year ago.
cant sign in to it without the password
Expert:  Martin replied 1 year ago.

Of course I'm referring to having signed into the account from another computer, in the past - I know you can't log in now, but anytime in the past would keep a record on the computer, which can usually be retrieved.

Customer: replied 1 year ago.
thank you for your effort tho
Customer: replied 1 year ago.
have not
Expert:  Martin replied 1 year ago.
Expert:  Martin replied 1 year ago.

That video shows you how to reset the tablet, it should save you the $ you would spend taking it to a local shop.

Customer: replied 1 year ago.
we tried that earlier
Expert:  Martin replied 1 year ago.

And what step did you get up to?

Customer: replied 1 year ago.
just the rca
Expert:  Martin replied 1 year ago.

Not sure what you mean, the first step in the video is to hold the power button and the volume up button.

Did you watch the video?

Customer: replied 1 year ago.
we got it on rca.com
Expert:  Martin replied 1 year ago.

The RCA logo?

Did it go to the bit where it says No command?

Customer: replied 1 year ago.
we called the number and the teck sai it was stuck and we would have to send it back and geta replacement
Expert:  Martin replied 1 year ago.

What number?

Customer: replied 1 year ago.
on rca.com
Expert:  Martin replied 1 year ago.

I gave you a link to a video for you to watch:

https://www.youtube.com/watch?v=ttvFDFqH5r0

If you click on that link it will show you all the steps you need to take to reset the tablet, no need to call any numbers

Customer: replied 1 year ago.
did that earlier it was the same vidio on rca.com
Expert:  Martin replied 1 year ago.

Right so which step did you get up to in that video?

Calling a number is ***** one of the steps he goes through

Customer: replied 1 year ago.
i know there was a number to call o the web site we went to
Expert:  Martin replied 1 year ago.

Click on the link to the video and see if you can go through it again, slowly - then tell me what step you get stuck on

Customer: replied 1 year ago.
we only gotto the first step
Expert:  Martin replied 1 year ago.

And what happened after pressing Power+VolumeUp with the tablet off?

Customer: replied 1 year ago.
rca logo did not get any further
Expert:  Martin replied 1 year ago.

Ok do it again and get to the RCA logo then send me a message

Customer: replied 1 year ago.
no im done just tak it to repair shop
Expert:  Martin replied 1 year ago.

Okay