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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Why are my folders missing when I use MAIL. When using

Customer Question

Why are my folders missing when I use MAIL. When using SAFARI or my I Phone6, the folders are present.
Submitted: 9 months ago.
Category: Email
Expert:  Jason Jones replied 9 months ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help because the problem can be one of many. Your mail profile may be corrupt, which would require repair or there may be another issue. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason