I'm sorry about the issue. Is there any error or message?
If you go to the aol.com website in the Microsoft Edge program or Internet Explorer program, is your email currently working there?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Can you please download and install the latest AOL Desktop program at the AOL website below, and check:
When you are available, please reply at the box below to continue troubleshooting. Thank you.