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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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You just sent me a temporary password but I 't see where

Customer Question

You just sent me a temporary password ***** I don't see where I can change it to my password?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
No just send me the link to add my own password
Expert:  Jason Jones replied 1 year ago.

Send you the link to your own password? I am sorry, but doesn't work that way. May I remote in at no cost so that we can get you up and running?

Customer: replied 1 year ago.
I just paid for this last wee and I'm not confident with this
Expert:  Jason Jones replied 1 year ago.

You didn't pay this website last week. We offer 100% guarantee. I am offering the remote at no cost. That will be the last time it is offered.

Customer: replied 1 year ago.
Bye
Expert:  Jason Jones replied 1 year ago.

Bye? I am confused. You don't wish for me to help you?

Customer: replied 1 year ago.
No
Expert:  Jason Jones replied 1 year ago.

Would you like to be refunded?

Customer: replied 1 year ago.
I do not want you to help me.
Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

Thank you.