Are you searching on the web at hotmail.com or within an email program?
The date options are "older than a year" and should go back as far as when you first opened your account.
You can't specify the exact 2011 year.
can you go to the very bottom right to the last page, does it have email dating back to 2011?
While in your Inbox*
yes while in Inbox, not search.
I'm not sure on billing, you'll need to contact customer service here http://ww2.justanswer.com/contact-us
ok sounds good