Hi there and welcome Denise,
Do the following please to resolve this.
In Gmail, click on your name in the top right and click Sign Out.
Once done, then enter in your Correct Gmail address, not the new one, and your original password ***** this will get you into your original account again.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
I am sorry you feel OI have provided no help whatsover... perhaps you missed the instructions I gave you to do? Ill repeat them again below for you
Let me know the results please
ok, ill do it at no charge extra Denise.
Please click this link, click I agree and run the file and I can remotley connect.
yes, run the file after you have downloaded it please. So download it then run it by clicking it to open it
ok, not sure the issue your having but then you need to do the following instead
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect