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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I believe that I opened a Microsoft account about 18 months

Customer Question

I believe that I opened a Microsoft account about 18 months ago. Since then I have changed my e-mail address and have forgotten my password. I now want to use my MS account, but can't retrieve my password ***** account name.What can I do.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you remember the email address for your Microsoft account?

What do you need to use the Microsoft account for?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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