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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31287
Experience:  Over 15 year experience in Email Systems and Programs
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My name is ***** ***** i have a smtp issue receiving mail

Customer Question

hi, my name is ***** ***** i have a smtp issue receiving mail from outlook.protection.com. can you help me ?
JA: Thanks. Can you give me any more details about your issue?
Customer: sorry, sincerly i think i was talk whit a program lol
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Email
Customer: replied 9 months ago.
that´s a log from the smtp conector. after RCPT - +TO comand the conection is closed abrutly
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 EHLO - +EUR01-HE1-obe.outbound.protection.outlook.com 250 0 329 50 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 STARTTLS - - 220 0 0 8 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 STARTTLS - - 220 0 29 8 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 EHLO - +EUR01-HE1-obe.outbound.protection.outlook.com 250 0 339 50 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 MAIL - +FROM: 250 0 83 56 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 60 313 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 62 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 63 0 SMTP - - - -
Expert:  Dustin replied 9 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

and what version of outlook are you using, 2007, 2010, 2013, 2016 ?

Customer: replied 9 months ago.
hi, it´s a 2003 windows server + exchange version: 6.5.7638.1
Expert:  Dustin replied 9 months ago.

Thank you.

And the version of outlook itself? Is it the web only version? Or do you have an outlook program installed on your Windows server 2003 system?

Customer: replied 9 months ago.
in the server i don´t have any outlook program installed on the server but i have in the cliente pc win 10 with outlook 2013 installed.our server receive email from hotmail, gmail, yahoo. he only has problem receiving from clientes outsite our office that use smtpserver from (...)outbound.protection.outlook.comsorry about the english
Customer: replied 9 months ago.
its a windows server 2003 in a domain with 75 pc's conected. We has all users with outlook 2013 and exchange email accounts
Expert:  Richard replied 9 months ago.

HI there and welcome

This will likely be a dirty lens and this needs to be cleaned.

To do this Carlos you need to use a Disk cleaner.

This is one I recommend (on my link below)

Click me to open

You play the disk in the player and it will clean the lens and the CD's should then stop sipping.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Expert:  Richard replied 9 months ago.

please ignore the last message, it was not for this question.