Welcome to Justanswer.com,my name is ***** ***** I will do my best to assist you.
Considering all that can go wrong between an upgrade and a rollback to windows 7. Im going to send you an offer for phone support + secure remote support. With this, I will be able to connect to your computer from here, share your screen and work on solving all issues on screen.
This will save a lot of time, since if we try and resolve this via written word, it would take quite some time.
I am sending the offer to you now for a secure remote connection + phone support.
Once accepted or rejected, we can continue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.