I'm sorry about the issue. What does it show on the right?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry; I'm the only tech. We guarantee our service, so don't worry. Can I connect remotely to your computer and fix the issue now? Please let me know. Thank you.
I guarantee to fix this issue for you. We guarantee our service, so you do not need to worry about anything. Please reply at the box below. Thank you.
If you'd like to, I can also provide written instructions instead. Can you please attach the screenshot here?
Also, when did this issue first occur?
Please reply at the box below. Thank you.
I'm sorry; I'm not sure what the issue is, but okay, if you still need help with this issue later or with any other computer question / issue in the future, please come back any time as you wish; we guarantee our service. Thank you.