I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
I see that you came to the page, but I don't see any responses. May I ask if you still need help with this or do you wish to continue later?