Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
are you able to login to your Apple computer and open safari and browse the internet?
you are having a problem login in to gmail is that correct.
if you have a billing issue your problem was not resolved you can contact customer care for the same however you are getting a phone call offer which you can ignore if you do not want to avail.Phone call and remote access are the additional service which the company offers however if you do not want to avail you may simple close the window.
The question you have posted today you have paid $42 for question answer chat session however you might get phone calls and remote access additional offers on your screen which is on customers choice to accept or deny.
can i remote access and will try to recover and reset the password.
we can continue tomorrow let me know the time so that we both can be online tomorrow and will fix the password *****
post me a message and i will be online.
Thanks and goodnight.