May i connect with you remotely to troubleshoot the issue directly? Thanks
I understand and thanks for letting us know.
Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
I'm also ready to provide you phone support. Please let me know.