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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Recently my HTC1 has stopped sending emails, forwarding,

Customer Question

Recently my HTC1 has stopped sending emails, forwarding, replying or composing. The screen comes up with "Mail has stopped unexpectedly, would you like to send an error report to HTC? When I reply to this it just spins and goes nowhere?
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Are other apps working fine?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
TPG & Vodaphone 2 emails addresses accessed from the phone, 1 work, 1 personal - yes all other apps working correctly
Expert:  Viet - Email Tech replied 10 months ago.

Are your emails currently working on another device, such as on a computer or tablet? Please let me know. Thank you.

Customer: replied 10 months ago.
both at home and at work
Expert:  Viet - Email Tech replied 10 months ago.

Thank you. Please try this first:

- Open Settings , then open Applications -> Application manager

, then swipe from right to left until you get the option All

, then scroll down, then tap on the item Mail (and/or item Email)

, then tap on Clear data and confirm yes

, then press and hold Power on/off button on the phone , then select Restart option, and confirm, then open mail and check.

Please let me know. Thank you.

Customer: replied 10 months ago.
Will this delete any current emails that I need??
Expert:  Viet - Email Tech replied 10 months ago.

Yes, but you already have your current emails on the computer at home / work right? If so, then you won't lose any email. Thank you.

Customer: replied 10 months ago.
Will I also lose my contacts too?
Expert:  Viet - Email Tech replied 10 months ago.

No, you won't lose contacts, so don't worry. Thank you.

Customer: replied 10 months ago.
I am doing this for a friend - I have forwarded on your response and she will try them ASAP - so I will not know if this has worked for a while. I message later, thank you
Expert:  Viet - Email Tech replied 10 months ago.

You're welcome. OK, please let me know later. I will find more solutions as needed. Thank you.

Customer: replied 10 months ago.
Apparently the tips given earlier are not appropriate - apparently the headings listed under Applications in Settings don't exist - this phone is a HTC1, can you be a little more specific please?
Expert:  Viet - Email Tech replied 10 months ago.

Sorry, the instructions are standard for all Android phones. When you open Settings app icon, then do you see Applications or Apps and/or Application manager? Please let me know. Thank you.

Expert:  Viet - Email Tech replied 10 months ago.

Is it the HTC ONE model M7 or M8, etc.?

- Or you may have to go to Apps, then Settings, then from the Device section, tap on App manager

, then swipe from right to left to get to the option All

, then tap on the item Mail (and/or item Email)

, then tap on Clear data and confirm yes

, then press and hold Power on/off button on the phone , then select Restart option, and confirm, then open mail and check.

- Here is an example:

http://www.verizonwireless.com/support/knowledge-base-86096/

, and another one:

http://support.sprint.com/support/tutorial/Clear-app-data-HTC-Onereg/WScenario_542_47845_771_en_1610-dvc7260004prd

Please reply at the box below on this web page only. Thank you.

Customer: replied 10 months ago.
Thank you- I will forward on your answers
Expert:  Viet - Email Tech replied 10 months ago.

You're welcome. OK, please let me know later; I will troubleshoot further as needed. Thank you.

Customer: replied 10 months ago.
Apparently that was not successful either
Expert:  Viet - Email Tech replied 10 months ago.

Sorry, was she able to clear data for the Mail / Email app successfully, but it did not work?

Can she try the CloudMagic Email app in Play Store?

https://play.google.com/store/apps/details?id=com.cloudmagic.mail&hl=en

, and/or app Email TypeApp Mail

https://play.google.com/store/apps/details?id=com.trtf.blue

Please let me know. Thank you.

Customer: replied 10 months ago.
Didn't work - all that has happened is the TPG email & support has been deleted, so access is even worse than before👎
Expert:  Viet - Email Tech replied 10 months ago.

Sorry. Is she currently able to sign in and use her TPG email address temporarily at the website below:

https://www.tpg.com.au/home/postoffice

- If yes, what happens when she enter the email settings below in any of the two email apps I've provided previously.

- Here are the TPG email settings:

Incoming Mail Server (POP3 or IMAP) mail.tpg.com.au

Incoming Port number: 110 (POP3) 143 (IMAP)

Outgoing Mail Server (SMTP) mail.tpg.com.au

Outgoing port number: 25

Email Username: Her TPG Username (likely her TPG email address)

Email Password: Her TPG Password (likely her TPG email password; it is case-sensitive)

Please let me know. Thank you.