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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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You restored my 2010 Outlook yesterday. I just noted that

Customer Question

You restored my 2010 Outlook yesterday. I just noted that the oldest emails recovered were back to January 2016. I would like to do another session and try to recover emails back to at least January 2015.
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi again,

Please leave me a reply when you are back online, and I'll set up another remote session and assist you further. Thank you.

Customer: replied 1 year ago.

Back online- Sorry for delay had things to take care of. Will try tomorrow if you're not available.

Expert:  Bryan replied 1 year ago.

I'm available now - do leave me a reply when you are online next, and we will take this further.

Customer: replied 1 year ago.

I'm online if you are available.

Expert:  Bryan replied 1 year ago.

Good, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fdbe9997-6bf7-4ac6-b74b-2a7d53da9d66

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)

I'll then be connected; thank you.

Expert:  Bryan replied 1 year ago.

Looks like you have gone offline again, so I have closed out the above remote session now. Let me open up your question to our other experts, who can assist further; thanks.

Customer: replied 1 year ago.

I'm online

Expert:  Bryan replied 1 year ago.

Sorry, I have run out of time here, and so have opted out now. Another expert will pick this up and continue with you shortly; thank you.

Customer: replied 1 year ago.

OK I'm kind of slow due to handicap situation. Will try later

Expert:  Don Williams replied 1 year ago.

Good Afternoon. My name is ***** ***** I can assist you today with this matter. Please let me know when you are online by responding to this chat.

Thank you.

Customer: replied 1 year ago.

I am back at my computer to work on the Outlook 2010 recovery of messages back to 2015.

I will stay at the computer for a few hours if you are available.

Previously, B Rath recovered 2016 files.

I do not really know how to recover the .pst files.

Customer: replied 1 year ago.

I'm back on my computer. I still have not recovered Outlook 2010 emails prior to 2016. I do need to recover some 2015 emails. Let me know if you are available. I shall be working on the computer this afternoon.

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