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Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 2073
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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A week I have been unable to log onto Windows Live mail; I

Customer Question

For over a week I have been unable to log onto Windows Live mail; I get repeated on screen messages that my log in password ***** not recognized. This security roadblock is apparently keeping me from being able to use my own email account. I have tried my entire list of passwords without success, tried to change my passwords, and nothing seems to work. Could it be that some kind of virus is causing all this frustration? I had a new MALWAREBYTES, ANTI-MALWARE PREMIUM SYSTEM INSTALLED BY THE COMPUTER GEEKS AT STAPLES AROUND ONE WEEK AGO THINKING THAT COULD BE THE PROBLEM. The new anti-malware did not solve the problem either. I need some help to get my Windows Live Mail back and working!
Bert L. Barnes
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is your gmail email password ***** working at the gmail.com website or not?

Expert:  Viet - Email Tech replied 10 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Byron replied 10 months ago.

Hi Bert. My name is***** you for your question and the opportunity to assist.

It is a security roadblock.

This is happening because Google is blocking the Windows Live Mail application.

To fix this go here and sign in to your account: https://security.google.com/

Scroll all the way down to the bottom of the page and set

Allow less secure apps: to ON

and you will no longer receive that message.

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