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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I am a very standing juno customer. I have lost juno

Customer Question

I am a very long standing juno customer. I have lost juno Internet on my computer. I am not dial-up. I'm DSL. I would like to reinstall. I do not want "juno on the web", just juno internet. My name is***** email is***@******.***. password ***** *****
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Frances, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can I remotely access your computer so that I can directly check and fix your issues while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

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