I'm sorry about the issue. What's the error or message? Have you tried anything else?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi Thomas, my name's Chris and I'll be happy to take a look at this for you.
What service exactly is your e-mail through? Yahoo, Gmail, etc?
And have you tried anything at this point to reset your password?