Hi there and welcome
To confirm, this is happening within Apple Mail on the Mac? Or another email program?
Please let me know.
Thanks, ***** ***** need to know the mail program
Is it Apple Mail? Or another email program?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
As I said its optional else please respond to the question I have been asking.
I need to know the mail program
ok, if you accept the offer which as I said is optional then I can do this for you, else I will give you the instructions to do
Let me know how you wish to proceed please
Then accept the offer please. I am waiting on your to do this.
No, I need you to accept the offer please, and once its accepted I can connect and fix this for you
It has not come through as accepted and the system is working as I am working with customers on this now.
I will post it again for you to accept.
I do not know sorry I cannot see this, as I am only an engineer here
Your best to call customer service on 1(###) ###-####and this can be sorted for you,
You will have to do the instructions yourself, they are as follows
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
no problem and thanks