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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I keep getting message that either my e-mail address or

Customer Question

I keep getting message that either my e-mail address or password ***** *****
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

How are you trying to sign onto your AOL account? Via the AOL desktop program or via your web browser?

Please let me know.

Customer: replied 10 months ago.
via the AOL desktop program. When will I have an answer to my problem? Hope it will be this a.m.
Expert:  Richard replied 10 months ago.

Thanks, ***** ***** you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 10 months ago.
I would like the problem solved before 12 today. Did not expect delay in service with my original agreement.
Expert:  Richard replied 10 months ago.

yes, but for this to happen I need you please to read my messages.

Did you read the last message I sent? Can you please respond to it?

Customer: replied 10 months ago.
I sent along credit card info before. Do I need to send again?
Expert:  Richard replied 10 months ago.

No... I will repeat the message I sent to you

I see you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.