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I'm sorry about the issue. Are you currently able to sign in and use your gmail email at the gmail.com website?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Sorry, please try the new website below:
Does it ask you to install Java first? Please let me know. Thank you.
You can download and install Java at the website http://www.java.com/