How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I have used Mozella, and cannot open my Mozella e-mail

Customer Question

I have used Mozella for years, and cannot open my Mozella e-mail account today. I could read my e-mails yesterday, but could not send e-mails. Xplornet was having problems. I am 87 years old and technically challenaged. I do need help, but not sure how to get it. My e-mail address is '*****@******.***'. Not sure how I will receive help when I can not open my e-mail accound.
Thanks you. Agnes (*****) *****
Submitted: 10 months ago.
Category: Email
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 months ago.
No Thanks. I think this is a scam and would like to get my money back. I never should have tried this and am scared that I have just wasted $65.00.