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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have used Mozella, and cannot open my Mozella e-mail

Customer Question

I have used Mozella for years, and cannot open my Mozella e-mail account today. I could read my e-mails yesterday, but could not send e-mails. Xplornet was having problems. I am 87 years old and technically challenaged. I do need help, but not sure how to get it. My e-mail address is '*****@******.***'. Not sure how I will receive help when I can not open my e-mail accound.
Thanks you. Agnes (*****) *****
Submitted: 10 months ago.
Category: Email
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 months ago.
No Thanks. I think this is a scam and would like to get my money back. I never should have tried this and am scared that I have just wasted $65.00.