I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you for the update. What happened when you followed all of the instructions?
Okay. What happened when you went to the 2nd page I posted? It may take a few days for them to get back to you. Also, what did they say when you called the phone number that I gave?
I gave you both websites and the number in my instructions. You can scroll up and see it there. Look at my instructions again, please and follow all of them.
The Australian number is: 1800-093-181
What? Call the number I just gave you. Here it is again: 1800-093-181