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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9006
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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M koerner, just can't sign on to aol after 20 yrs of having

Customer Question

m koerner, just can't sign on to aol after 20 yrs of having this account
JA: Thanks. Can you give me any more details about your issue?
Customer: yes been trying 2 days it says contact internal problem
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Email
Expert:  flopcat98 replied 1 year ago.

reboot the computer

then go to www.aol.com

and try to log in there

let me know if that works for you or not.

If you are using the aol desktop and can log in at the website but not through the desktop you may need to reinstall the desktop.

or try doing a system restore

System restore instructions - windows 7 or 8 or 10

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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