Hi Melvin. My name is***** you for your question and the opportunity to assist.
Can you tell me the email address you are having the issue with?
I can help you get back in.
Can we do a screen sharing session and I can help you directly?
From your computer, please click the link below. When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.