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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35211
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I can't open my finder icon on the doc! We have a tech

Customer Question

I can't open my finder icon on the doc! We have a Rogers tech support contract
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message? Please try the following fix:

Solution #1:

- Click on the Apple logo / menu, then click on Restart option, and confirm Restart, then check.

Solution #2:

- Press and hold the Power on/off button on the computer for about 10 seconds, then turn it back on and check.

Expert:  Viet - Email Tech replied 10 months ago.

Solution #3:

- Press at the same time Command–Control–Power button and the the Macbook should restart, then check.

Expert:  Viet - Email Tech replied 10 months ago.

Solution #4:

- Download and install the Commander One application at the website below:

http://mac.eltima.com/download/commander.dmg

http://mac.eltima.com/file-manager.html

, then use the Commander instead of the Finder for opening your data files and apps.

Expert:  Viet - Email Tech replied 10 months ago.

Solution #5:

- After downloading and installing the Commander One in Solution #4, then open it

, then open Applications, then open folder Utilities, then open Terminal app

, then in the Terminal app, type exactly the following line:

rm ~/Library/Preferences/com.apple.finder.plist

, then press the Return / Enter key

, then shut down / restart the Mac computer, and see if you can open Finder now.

Please reply at the box below to continue troubleshooting. Thank you.