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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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On the 21st of January I had Comminications fix a virus I

Customer Question

On the 21st of January I had Cox Comminications fix a virus I had. After all was said and done my email address ended up instead of My mail still comes through Outlook OK, but when I try to go to my email on Google it only invites me to open a new account, showing my 'current account' with the spelling error. I asked for an account PIN but it does not come through Outlook. I have changed the error in the 'current account' box, but it only comes back with the error. I do not want to change my email address, as that would entail a bit of a hassle to let everyone know.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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