Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.
I have long distance my self.
WE can work on your problem here as well.
I'm not sure about what plan you are on, would you like me to send this to customer service?
I am not sure what your service plan is. I'll send you to customer service.