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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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The search function on yahoo mail does not work.

Customer Question

the search function on yahoo mail does not work. I search for a message or a contact name - I know that there is an email from that person in my inbox - and yet the search results do not include most of the messages from that person.
Submitted: 10 months ago.
Category: Email
Expert:  Cory replied 10 months ago.
Welcome, I am Cory. Could some have been deleted?
Customer: replied 10 months ago.

No. I am looking at my inbox right now. I type in the name of the sender (or the email address). And yet that message does not come up on my search results. For example, I have been exchanging messages frequently with a work colleague over recent weeks. When I search for her name it shows me lots of messages in my draft folder, a few messages in my sent folder, but the most recent message from my inbox is from Jan 2nd, even though we have exchanged dozens of messages since then. It makes no sense!

Expert:  Cory replied 10 months ago.
Can I look at this remotely and fix for an additional fee of $14.99
Customer: replied 10 months ago.

No. I should not have to pay for this. Just from doing a google search it seems like it is a frequent bug on yahoo mail

Expert:  Cory replied 10 months ago.
Yes, in the all new mail. I do have on solution.
Customer: replied 10 months ago.

sorry - I don't understand your answer. If there is a solution, please tell me what it is. I have tried going back to the "basic" yahoo mail but it makes no difference

Expert:  Cory replied 10 months ago.
That was my idea, as I am out of ideas.
Customer: replied 10 months ago.

OK let's end there. Thanks.

Expert:  Cory replied 10 months ago.
Ok your welcome
Customer: replied 10 months ago.

I do not wish to be charged for this. How do I go about making sure I am not charged

Expert:  Cory replied 10 months ago.
I will process refund