I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I will get that ready for you now. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I can cancel the entire purchase, if you wish. I am a bit confused as I was under the impression that you wanted help with your problem.
You are very welcome. The local computer store will charge you four times as much as us. If you wish to continue later, please let me know. I will send up the refund now.