How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I have an AOL acct & an @me acct, both in Outlook 2013! I am

Customer Question

I have an AOL acct & an @me acct, both in Outlook 2013! I am not able to send & receive emails!
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 10 months ago.
please
Expert:  Jason Jones replied 10 months ago.

I will get that ready for you now. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 10 months ago.
Please cancel my entire purchase!
Expert:  Jason Jones replied 10 months ago.

I can cancel the entire purchase, if you wish. I am a bit confused as I was under the impression that you wanted help with your problem.

Customer: replied 10 months ago.
I didn't know there would be more fees. Please just cancel. I will go to my local computer store. Thank you anyway!
Expert:  Jason Jones replied 10 months ago.

You are very welcome. The local computer store will charge you four times as much as us. If you wish to continue later, please let me know. I will send up the refund now.