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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a gmail account. My inbox goes blank every few days

Customer Question

I have a gmail account. My inbox goes blank every few days and I cannot retrieve them. Why is this happening and how can I prevent it?
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi Miriam, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I a, very sorry about your issues. Do you also access your email using a computer? Or only with your iPhone?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
both phone and email.
Expert:  Jess M. replied 11 months ago.

Thank you for writing back. You mentioned "both phone and email". What do you mean by email? Are you referring to accessing your Gmail on your computer as well?

Customer: replied 11 months ago.
ok....
Expert:  Jess M. replied 11 months ago.

I am very sorry but unfortunately, I do not provide phone support. I only provide chat support like what we are doing now, and remote access support which is better than a phone call since I can actually fix the problem while you watch. But I can only access remotely a computer.

Do you want this remote access option instead of a phone call?

Customer: replied 11 months ago.
I access my gmail on phone and computer
Customer: replied 11 months ago.
are you still there
Expert:  Jess M. replied 11 months ago.

Thank you for that confirmation. Can I remotely access your computer so that I can check your Gmail there while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

Customer: replied 11 months ago.
no thanks... can we do it another way
Expert:  Jess M. replied 11 months ago.

Oh ok sure. We can continue in this chat mode then. Now, let us check your Gmail on the computer (not the phone) since it could have been causing this issue on your phone.

How do you access your Gmail on the computer? Using a web browser like Internet Explorer or Safari? Or using an email program like MS Outlook 2010?