I'm sorry about the issue. When did this issue first occur? Was there any change recently to your computer or to your email that may have caused this issue?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.
Great. Did you have trouble replying back to me a couple of days ago? I was waiting for you a couple of days, so I could have fixed your email issue quickly for you. But I'm glad you got it working now. Do you need help with anything else? Otherwise, I'm cancelling this for you. If you need anything else, please come back any time. Thank you for the update.
No problem. Thank you.