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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am unable to open my email site. The message says my

Customer Question

I am unable to open my email site. The message says my password ***** changed.I cancelled my land line a few weeks ago. Is this the problem
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Have you tried anything?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Gary Jensen replied 10 months ago.

Hi Barbara, my name is Gary. I have over 15 years of experience in support of computer software and hardware. I will do my best to assist you. Can you please let me know what you have done already to get access to your email? I don't think the land-line would be the problem. If you don't mind if I ask, who is your internet provider?

Thanks

Expert:  Gary Jensen replied 10 months ago.

Barbara, are you still needing assistance? Please let me know.

Gary

Expert:  Jason Jones replied 10 months ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason