I'm sorry about the issue. Have you tried anything?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi Barbara, my name is Gary. I have over 15 years of experience in support of computer software and hardware. I will do my best to assist you. Can you please let me know what you have done already to get access to your email? I don't think the land-line would be the problem. If you don't mind if I ask, who is your internet provider?
Barbara, are you still needing assistance? Please let me know.
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.