How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am unable to open my email site. The message says my

Customer Question

I am unable to open my email site. The message says my password ***** changed.I cancelled my land line a few weeks ago. Is this the problem
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Have you tried anything?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Gary Jensen replied 1 year ago.

Hi Barbara, my name is Gary. I have over 15 years of experience in support of computer software and hardware. I will do my best to assist you. Can you please let me know what you have done already to get access to your email? I don't think the land-line would be the problem. If you don't mind if I ask, who is your internet provider?

Thanks

Expert:  Gary Jensen replied 1 year ago.

Barbara, are you still needing assistance? Please let me know.

Gary

Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Related Email Questions