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It sounds like the View Column Field for "From" needs to added to view. Or. try changing the "sent to" view to "compact.
1. In the Inbox window2. Right click on the top bar like "Subject"3. You will get a window menu4. Select Customize Current View5. Click on "Fields"6. Add "From" field.
If you are not able to do that, please let me access your computer remotely, so that I can help you resolve the issue while you watch.
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