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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can I have my password changed

Customer Question

can I have my password *****
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

Hello my name is***** will be assisting you today. I will try my best to help you.

Ma'am what password ***** you trying to change is it for your email account or windows 7 login?

Sincerely,
John

Note: - To reply back to me use the reply box below in this page.

Customer: replied 10 months ago.
log in
Expert:  John replied 10 months ago.

Just to clarify do you mean windows 7 login ?

John

Customer: replied 10 months ago.
I had a problem that was solved last night by one of your techs. I forgot about until today I need to change the password *****
s used to open computer
Customer: replied 10 months ago.
you sent me a temporary password ***** you could help me with this process
Expert:  John replied 10 months ago.

I am confused,i saw the question that another expert solved and i believe it was regarding an email issue my question is this password ***** your xfinity email account?

Customer: replied 10 months ago.
not my e-mail ! when I open the computer it ask for my password ***** I can open up to my homepage! xfinity told me to contact micro ware to have this done
Expert:  John replied 10 months ago.

OK is it a windows 7 or window 8 or windows 10 PC?

If its a windows 8 or windows 10 PC are you using a online login account which is like a email address or local account which only have a user name for example John?

Customer: replied 10 months ago.
another thing I was asked 4x's to put in my payment (visa#) I hope this isn't a reflection of $ 36 x 4! my computer is windows 8 however I'm using windows7 that was the problem the tech fixed for me last night! I don't want nothing to do with windows 8
Customer: replied 10 months ago.
when I turn on my computer my name peggy appears and below it is where you type in your password
Expert:  John replied 10 months ago.

I do not know about the payment for that you need to contact customer care.

OK i believe you are using local account.

Do you have any other user accounts showing in the Login screen.If possible could you please take a picture of the login page and send it to using the paperclip icon in this page.

John

Expert:  John replied 10 months ago.

Ma'am did you see my previous reply if so could you please let me know whether you have any other user accounts showing in the Login screen?

If possible could you please take a picture of the login page and send it to using the paperclip icon in this page.

John