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Hello my name is***** will be assisting you today. I will try my best to help you.
Ma'am what password ***** you trying to change is it for your email account or windows 7 login?
Note: - To reply back to me use the reply box below in this page.
Just to clarify do you mean windows 7 login ?
I am confused,i saw the question that another expert solved and i believe it was regarding an email issue my question is this password ***** your xfinity email account?
OK is it a windows 7 or window 8 or windows 10 PC?
If its a windows 8 or windows 10 PC are you using a online login account which is like a email address or local account which only have a user name for example John?
I do not know about the payment for that you need to contact customer care.
OK i believe you are using local account.
Do you have any other user accounts showing in the Login screen.If possible could you please take a picture of the login page and send it to using the paperclip icon in this page.
Ma'am did you see my previous reply if so could you please let me know whether you have any other user accounts showing in the Login screen?
If possible could you please take a picture of the login page and send it to using the paperclip icon in this page.