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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 33885
Experience:  Over 15 year experience in Email Systems and Programs
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I wasn't able to get into my yahoo account. The phone

Customer Question

I wasn't able to get into my yahoo account. The phone number you gave me did not work
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi Walt. My name is*****'ll try to help you get in.

Can you tell me the Yahoo! address in question?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thanks Walt. Can I have the last 4 digits

or your phone number

that ends in 57 ?

Customer: replied 1 year ago.
That is an old number and I don't use it anymore. Do not know what it is
Expert:  Byron replied 1 year ago.

OK. Thanks. How long has it been since you used this account?

Customer: replied 1 year ago.
I use it everyday. I can get in on my phone and tablet but not on my computer since I have to log in there.
Customer: replied 1 year ago.
Did you send me a message?
Expert:  Byron replied 1 year ago.

No. That was a mistaken notification.

I just want to make sure I have a clear picture of what is going on.

After you log in to your computer, you then go to yahoo.com and can't log in to your mail there ?

Customer: replied 1 year ago.
asks for password. Then phone number, also secret question which I don't know
Expert:  Byron replied 1 year ago.

Hi. I've been looking for another way to get you back in to your account and haven't been able to find one.

Maybe another expert will have and idea. You'll receive an email notification when one responds.

Expert:  Richard replied 1 year ago.

Hi there and welcome

Is this a paid Yahoo account or a free one?

Please let me know

Customer: replied 1 year ago.
It is a free one
Expert:  Richard replied 1 year ago.

Thanks

you will then have to use this form

Click me to open

Enter it in making sure you use a valid email address that you can be contacted on

Allow up to 48 hours and Yahoo should then send you the instructions on how to regain access to your account

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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