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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I HAVE HAD MY COMPUTER WITH A VIRUS. MY SYSTEM WAS HACKED,

Customer Question

I HAVE HAD MY COMPUTER WITH A VIRUS. MY SYSTEM WAS HACKED, ALL MY SYSTEM FILES ARE NOW CLEARED. I NEED TO HAVE SUPPORT TO UPGRADE MY ACCOUNT. I CAN NOT GET IN TO MY ACCOUNT AT ALL. WHEN I RESET MY PASSWORD ***** RESPONSE IS THERE IS NOT ACCOUNT WITH THE INFOPRMATION PROVIDED. I NEED FOR THINGS TO BE RIGHT. I AM LOSING WORK AND FUNDS I HAVE BEEN CALLING AND HAVE NOT BE ABLE TO GET ANY ONE. I NEED HELP FOR THIS ACCOUNT. MY CUSTOMER#22681289
CHARLENE HESSE/CHARLEYS SERVICES
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you've been having problems with your computer.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Expert:  Martin replied 10 months ago.

What's the email address?

Expert:  Martin replied 10 months ago.

Hello, reply on this window so we can continue.

Thank you