Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the email client you are using? E.g. gmail.com
S H E F I N
May I know the last part of you email address? E.g. xxxx@ gmail.com
May I know the operating system you are using? Is it Windows 7?
Can I access your computer remotely and check the issue while you watch?
Please go to the link below, click I agree, download and run Elsinore Client software.
Please try it tomorrow and if the issue persists, please be back and let me know.