How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Gayle... cannot open gmail after changing google password.

Customer Question

Customer: Gayle... cannot open gmail after changing google password. Gt the message contact support.google.com/mail/answer/14257. Cannot retrieve that either
JA: Thanks. Can you give me any more details about your issue?
Customer: each time i try to send an email, that is the response I gt
JA: OK got it. Last thing — Email technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is your gmail email currently working at the gmail.com website or not?

Are you currently able to receive email messages fine or not?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have a mac. I changed the google password ***** and for some reason my gmail account will not send emails to people. I keep getting the message support.google.com/mail/answer/14257 when I try to send an email. Yes, remote
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below to connect remotely with me:

http://www.teamviewer.com/

, then download and install the TeamViewer application there

, then tell me the ID and Password ***** the TeamViewer application.

Please reply at the box below. Thank you.