Hi Shelley, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
Are you using a computer to access this Gmail before? Or a smartphone? or both?
Also, can you please tell me the part before the @gmail.com of your problem Gmail account so that I can check your recovery options?Please let me know by replying to me here so that I can help you further.