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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can not receive or send any emails on my home pc or cell

Customer Question

can not receive or send any emails on my home pc or cell phone
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Are you currently able to sign in or use your msn email at the outlook.com (or hotmail.com) website?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Martin replied 10 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What happens when you try to send/receive, do you get any errors?

Please reply using the box below.

Regards,
Martin