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I'm sorry about the issue. Is there any error or message?
Are you currently able to sign in or use your msn email at the outlook.com (or hotmail.com) website?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.What happens when you try to send/receive, do you get any errors?Please reply using the box below.Regards,Martin