I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you for the update. A phone call will not help in any way.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
If you wish, I can remote into your system and fix this for you. I will be standing by.
Hello,May I ask whether or not you still need help with this problem?Thank you,Jason