How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I HAVE an E-mail account *******@*****.**.***. Recently it

Customer Question

i HAVE an E-mail account *******@*****.**.***. Recently it began resending old messages that had been read and deleted. it sends 1500 or so messages each time I log in. Is there some way to recover the use of my E-mail.
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

Customer: replied 10 months ago.
my *******@*****.**.*** email sends 1500 old deleted emails when i login to my account. it requires deleting each of them. How can we stop this old deleted emails?
Customer: replied 10 months ago.
how would I or we stop receiving old previously deleted emails?
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. A phone call will not help in any way.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
I am not certain whaat I need to do, but will try again later. Good by.
Expert:  Jason Jones replied 10 months ago.

If you wish, I can remote into your system and fix this for you. I will be standing by.

Expert:  Jason Jones replied 10 months ago.

Hello,
May I ask whether or not you still need help with this problem?
Thank you,
Jason