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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My google email account was deleted from my computer. I was

Customer Question

My google email account was deleted from my computer. I was able to retrieve my account and sign back in, but all of my old emails are gone. Can I get these emails reloaded into my email account?
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

Customer: replied 10 months ago.
Internet explorer
Expert:  Jason Jones replied 10 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
Expert:  Jason Jones replied 10 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 10 months ago.
How much will this cost in total?
Expert:  Jason Jones replied 10 months ago.

The remote charge is $45. That will be the final charge for today.

Customer: replied 10 months ago.
I think I will cancel, this is getting ridiculous. I think I'll change my email to Yahoo.I do not expect to see any charges on my account as this was not a bit satisfactory.
Expert:  Jason Jones replied 10 months ago.

Thank you. I will send up the refund request for you.

Expert:  Barun replied 10 months ago.

Hi, and thank you for asking your question.

May I set up a remote session for NO extra charge, to assist you with recovering your emails now?

Please reply back to me below. Thank you.

Customer: replied 10 months ago.
No Thank you, ***** ***** with Google.
Expert:  Barun replied 10 months ago.

No issues, will close out this question for you now. Thanks anyway.

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