I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
The remote charge is $45. That will be the final charge for today.
Thank you. I will send up the refund request for you.
Hi, and thank you for asking your question.
May I set up a remote session for NO extra charge, to assist you with recovering your emails now?
Please reply back to me below. Thank you.
No issues, will close out this question for you now. Thanks anyway.