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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have two emai that is causing me much confusion I need

Customer Question

I have two emai that is causing me much confusion I need c,ose down one completely help me close down *********** and live up running ***********thanks
Submitted: 1 year ago.
Category: Email
Expert:  Harold Hanna replied 1 year ago.

Hello what exactly are you having trouble with as far as the email? You can disable the one by logging into it, are you able to do this or do you need instructions on how to do that?

Customer: replied 1 year ago.
I wont let me lopg in because I forgot my password ***** I cant do it vbecause tghey" kedep confusing the two
Expert:  Harold Hanna replied 1 year ago.

Give me just a moment please and I will call. Can you elaborate on if you are able to log into the email or not?

Customer: replied 1 year ago.
just how since i can't sign in
Customer: replied 1 year ago.
have we lost connection
Customer: replied 1 year ago.
have we lost connection should I not expect a reply
Expert:  Harold Hanna replied 1 year ago.

I am still here but we will have trouble getting rid of the one email if you can't log in..

Expert:  Harold Hanna replied 1 year ago.

Have you ever owned the account?

Expert:  Harold Hanna replied 1 year ago.

I just attempted to accept the call, but it said that the payment didn't clear yet. I am able to call you once this clears. if it is easier to talk on the phone with you, or I can continue attempting to help here.

Expert:  Harold Hanna replied 1 year ago.

I have had customers who attempt to use the phone call feature that have their credit card companies call to verify the purchase. If your card should be working, try checking your cell phone and see if you are getting any calls, it may be your credit card company.

Expert:  Harold Hanna replied 1 year ago.

It is still saying the payment did not go through.

"The customer’s payment didn’t clear. Wait and refresh the page to try again."