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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been trying days to get anew password. You do not

Customer Question

I have been trying for 2 days to get anew password.
You do not accept the old ones
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What exactly happens when you try to reset your password *****?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
we can
I am on an iPad and Iphone
When I try to reset it always asks for a password ***** when I give one they say there is no record. Why cant u help me to get a password
Expert:  Viet - Email Tech replied 10 months ago.

I'm sorry. I'm an independent computer tech; I am going to help you now.

What is the email address you are having issue with?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
I am on AO
Expert:  Viet - Email Tech replied 10 months ago.

Do you mean AOL? What is your email address?

Did you forget your email password?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
My email is fine.what I need is a password. I am using iPad and iPhone. Repeat it is a PASSWORD ***** need. For 2 fays
Expert:  Viet - Email Tech replied 10 months ago.

Do you mean you know your email address, but you do not remember your email password?

You need an email password *****?

What is the email address you are having issue with?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
NONE. It is the password ***** need to replace
Expert:  Viet - Email Tech replied 10 months ago.

Is the password ***** on the iPad and/or on the iPhone?

There are many types of passwords. Can you please tell me what kind of password ***** is asking for, such as email password, Wi-Fi / wireless password, Apple ID account password, etc.?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 10 months ago.

And what is your email address? Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 10 months ago.

Please only type at the box below on this web page, then click on the Reply button to communicate with me. Thank you.