Hi Betty, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am sorry about your issues. What do you mean by "you cannot access your phone"? Are you saying that you are trying to access your email on your phone and you cannot sign in?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Are you using a computer right now to chat with me? Or using another phone?