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Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 1265
Experience:  Systems Administrator
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I am unable to access my gmail account. I 't remember my ID

Customer Question

I am unable to access my gmail account. I don't remember my ID or Password. my associated phone is either(###) ###-####or(###) ###-#### ***** am really lost and need help. Thank you.
Submitted: 10 months ago.
Category: Email
Expert:  Cody replied 10 months ago.

What is your email address?

Customer: replied 10 months ago.
Expert:  Cody replied 10 months ago.

That's the account you can't get into, not a gmail address?

Customer: replied 10 months ago.
ok help me
Customer: replied 10 months ago.
ok. How does online conversation work?
Expert:  Cody replied 10 months ago.

I can't take a call right now, if other experts available they will accept a call.
I can continue helping you on here.

Is the aol account the one you can't get into, or what is the gmail email address you can't get into?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Someone else has this account
Expert:  Cody replied 10 months ago.

Do you recognize this number? Enter your phone number **********37

Customer: replied 10 months ago.
or(###) ###-####
Expert:  Cody replied 10 months ago.

It's not giving me the option for those numbers as being tied to the account.

Customer: replied 10 months ago.
I am getting emails on my iPad. Why cannot get them on my new iPhone?
Expert:  Cody replied 10 months ago.

Do you know the password? Can you login at gmail.com ?

Customer: replied 10 months ago.
No to both. Do I have an account associated with either number?
Expert:  Cody replied 10 months ago.

If you can't login at gmail.com with password ***** do not have access to the phone number with the account. You'll need to go here https://www.google.com/settings/recovery/confirmphone?spc=AI_UWnkX1-Qhe8kOo9VXyaawwTvAPUC4byykMXAxQw1M2o9KaBUlCQYx396PYWGTnfGMLMzhvaCB3hyRNrYqEKgncVg9a8rLWyfliUQZBpdjz1JLmF513Mw&hl=en

Click try a different way and go through the steps where it'll ask you various questions.

Customer: replied 10 months ago.
I'm sorry this does not help at all. That address takes right where I started. Sorry you couldn't help me.